What You’ll Do:

We are looking for a Case Manager to assist residents with their successful progress through and graduation from the CPR shelter program. This is an integral position and part of a navigation team. You will be responsible for:

  • Performing assessment and intake of all individuals/families applying for shelter.
  • Meeting with program participants regularly to help them set goals and develop a case plan then follows-up and monitors their progress.
  • Assisting participants to meet their housing goals by helping them to resolve problems and remove barriers.
  • Using knowledge of community agencies and services to connect participants with necessary resources.
  • Ensuring participants comply with program rules and expectations.
  • Working collaboratively with other team members to avoid issues and promote harmony with residents.
  • Maintaining mandated data collection and reporting as well as records regarding services provided. Issues exit notices and approves extensions consistent with policies.
  • Providing de-escalation and crisis intervention services as needed.
  • Oversee and delegate to volunteers or other employees providing assistance to the Case Manager.

What You’ll Bring:

  • HS education or equivalent required.
  • BA or MA in counseling, social work or related field of study preferred.
  • CCM preferred.
  • At least one year of successful case management experience, work with low-income or homeless population preferred.
  • Demonstrated ability to assess people in crisis and work productively with them to establish goals and develop plans.
  • Outstanding interpersonal skills and ability to effectively manage conflict. Must be able to maintain a calm, empathetic and respectful demeanor.
  • De-escalation and crisis management skills required.
  • Excellent written and verbal communication skills. Ability to effectively communicate with a diverse population.
  • Strong attention to detail, prioritization and organizational skills.
  • Outstanding analytical, critical thinking and problem solving skills.
  • Must be adaptable and flexible.
  • Bilingual (English/Spanish) preferred.
  • Ability to travel to other worksites or meeting locations.