Who we are

The Council for the Homeless (CFTH) operates the Housing Solutions Center, our community’s one-stop access point for over 40 housing assistance programs, including emergency shelter, homelessness prevention, and programs designed for specific populations such as families or unaccompanied youth. Staff and volunteers at the Housing Solutions Center work with clients to assess their housing needs and connect them to their best fit housing solution, as well as connect them to services in the community that will help them on their journey toward safe and stable housing. Housing Coordinators also work closely with partner agencies to understand referral needs and identify those eligible for program.

Who we are looking for

CFTH is seeking a Housing Hotline Specialist that plays an integral role in ending homelessness within Clark County. The role is responsible for providing excellent customer service, accurate information and direct housing connections to individuals calling the Housing Hotline. The specialist interacts in a trauma-informed, professional and knowledgeable manner over the phone with people seeking housing services, with the purpose of screening callers for emergency shelter and housing programs. Supportive, empathetic customer service will be provided to those experiencing a housing crisis. Accurate data entry, positive partner engagement and consistent communication with supervisor is also needed.