Director of Resident Services – Full-time Position

Link to full posting

Innovative Housing, Inc. (IHI) is a nonprofit affordable housing provider serving the Portland metro
region and beyond since 1984. We provide affordable homes and support services to 875 households in
the Portland area each year. We are a small, efficient team of individuals working to advance IHI’s
mission with equity and anti-racism as a part of our core values. IHI’s residents represent many different
communities and lived experiences and we strive to have our staff reflect this diversity. People of color
are strongly encouraged to apply for this position. Please read more about us at:
www.innovativehousinginc.com.
POSITION DESCRIPTION
IHI is looking for a dedicated individual to lead its Resident Services Team. Our portfolio includes
workforce housing, family housing, and low-barrier housing for adults with special needs. This position
reports directly to the Executive Director and will be a member of IHI’s Leadership Team.
Job duties include:
• Supervising and supporting an expert team of Service Coordinators, individually and collectively,
using an anti-racist, trauma informed lens
• Developing relationships with Service Coordinators and facilitating skill building through
ongoing internal and external trainings and professional development opportunities
• Understanding each of IHI’s apartment communities and specific needs and providing
tailored/targeted support to Service Coordinators to ensure successful interaction with and
outcomes for residents
• Program Development to include the monitoring of existing programs for quality and impact.
This may include preparing reports for use with IHI Board and/or funders
• Ensuring Resident Service programs are resident centered, driven, and informed and are equitably
delivered and culturally responsive
• Hiring and onboarding/training of Services team members to ensure that they are positioned for
on the job success
• Developing the Resident Service Program budget and monitoring expenses
• Activating/managing volunteer support for Resident Services programming
• Initiating and maintaining key strategic partnerships that support IHI’s Services Programs
• Collaborating with IHI’s Leadership Team to ensure Resident Services are fully integrated with
Operations, Asset Management, and Housing Development
• Working with IHI’s Leadership Team to support IHI’s mission and goals, nurture IHI’s
organizational culture, and advance IHI’s work to become an anti-racist organization
QUALIFICATIONS
– Working knowledge of basic clinical practices including Trauma Informed Care
– Strong communication skills, both verbal and written
– Local social service experience
– Lived or professional experience serving communities of color and other underserved
communities
– Supervision experience preferred
– Knowledge of affordable housing preferred
– Proficiency with Microsoft Office Suite and competency in Excel

– Demonstrated ability to work collaboratively within teams, solve problems, and achieve targeted
outcomes
– Excellent organizational skills, attention to detail, and accuracy
– Valid driver’s license and personal vehicle
Compensation: $75,000/year, DOE Competitive Health and Retirement Benefits
Please send resumes and cover letter to employment@innovativehousinginc.com
Innovative Housing is an Equal Opportunity Employer and is committed to diversity in our workforce.
All qualified applications will receive consideration for employment without regard to race, color, religion, sex, or national origin. People of color are encouraged to apply.