JOB DESCRIPTION: Resident Services Coordinator

Duration: Permanent, Full-Time Position

Reports To: Resident Services Manager

Starting Salary: $50,000, opportunity for bilingual pay differential

Benefits: Medical, Vision & Dental Insurance, Employer Matched 403(b) Pension. Vacation, Holidays, Personal, Long Term Disability, and Sick Leave


Innovative Housing, Inc. (IHI) is a nonprofit housing provider that has served low-income households in the Portland metro region since 1984.  We are a small, efficient team of mission-driven individuals doing great things.  Read more about us at IHI’s residents represent many different communities and lived experiences and we strive to have our staff reflect this diversity. Diverse candidates are strongly encouraged to apply for this position.  We are committed to ensuring the health and safety for our employees and our community. As a part of this commitment and as a condition of employment, all job candidates will be required to provide documentation of COVID-19 vaccination status or obtain approval of a religious or medical exemption prior to being hired.


Purpose and Summary

The goal of the Resident Services Coordinator (RSC) is to support resident housing stability and success. The RSC does this by providing wraparound services including eviction prevention, resource referrals, and basic living skills to individuals living in IHI properties. The RSC will coordinate with third party property managers, service providers, and community partners to provide residents with the tools necessary to keep them healthy and housed. 


We are currently hiring for two positions, one of which must be fluent in Spanish and English as they will work directly with many Latinx and Spanish-speaking households.


Service Responsibilities:

  • Identify service needs of residents
  • Advocate for residents to maintain successful, permanent housing
  • Help residents access social services, community resources, higher education, employment supports, etc.
  • Plan, publicize and facilitate on-site community-building events and activities aimed at creating a strong, safe and healthy community. 
  • Provide after-school programming for school age children. 


We are looking for a creative, dedicated, diverse individual with the following skills/abilities:

  • Has a sincere enthusiasm for working with diverse populations
  • Cultural proficiency in working with diverse populations and low-income income individuals
  • Experience working with individuals that have experienced trauma and unstable housing
  • Basic knowledge of Trauma Informed Care
  • Experience working with people who have a history of substance abuse
  • Comfort and experience working with people managing mental health challenges
  • Experience working with school age children and their families. 
  • Possesses strong organizational and interpersonal communication skills 
  • Skills in working as a member of a diverse team
  • Must pass criminal background check
  • Has a valid driver’s license, good driving record, and insured personal vehicle
  • Has the ability to lift 50 lbs. and is comfortable moving heavy objects

If interested in applying, please send a cover letter and resume to:


Innovative Housing is an equal opportunity employer.  We value diversity and are committed to creating an inclusive environment for all employees.