All IRCO Positions:

POSITION: Housing Case Manager (HCMS) – Washington County
WAGE: $45,000 per year
LOCATION: 4915 SW Griffith Dr. Ste. 216 Beaverton, OR 97005- Hybrid
APPLY AT: Jobs@IRCO.ORG or learn more at
STATUS: Full Time with Benefits
PROGRAM(S): WASHINGTON COUNTY Supportive Housing Services (WA SHS)
REPORTS TO: Housing Program Coordinator
OPENING DATE: 01/04/2023
CLOSING DATE: Open until filled
REQUIREMENTS: Must possess a valid driver’s license and verification of current auto
IRCO WA SHS Program works to provide high quality Housing Case Management Services to
participants currently experiencing homelessness and housing instability and are eligible for
supportive housing funded through the Metro Supportive Housing Services in Washington
County. This position is primarily field based but could also be co-located or site based.
Referrals will receive through internal programs and The Community Connect. The Community
Connect is the county-wide framework which links individuals experiencing homelessness to
organizations providing housing resources in a systematic and efficient manner.
• Provide a participant centered approach and excellent customer service that is sensitive
to the challenges of homelessness, including medical and behavioral health issues that
face them, in their efforts to move into and maintain permanent supportive housing.
• Employ a “whatever it takes” approach to assist participants in their transition from
homelessness to permanent housing.
• Assist households at every stage of the housing stabilization process including flexible
services to meet the individual needs of participants
• Outreach and engagement including processing referrals from Community Connect
• Establish rapport with participants
• Provide a “screening in” philosophy
• Conducts face to face screening and obtain consents
• Provide linkage to other needed providers and services
• Conduct intake enrollment and enroll into HCMS.
• Assist with temporary housing assistance until permanent housing can be secured

• Ensure all documentation is prepared and entered in the Homeless Management
Information system (HMIS)
• Assist at all levels of move-in to permanent housing; document ready, housing authority
applications and other paperwork, coordination of move-in and orient new tenant to
their unit/building
• Conduct assessments, develop and implement individualized case management services
plan in collaboration with the participant including needs, goals, steps, timeframes, and
disposition of each goal as it is met or changed
• Ensure access to health, mental health, and substance use disorder services. Assists
participants with establishing a medical home
• Ensure connection with medication and treatment regimens
• Conduct home visits with participants in their units
• Assist with increasing income, job search, increased education, and social security
• Assist with independent living skills, including social, personal hygiene, budgeting and
money management, legal issues and transportation as needed
• Provide housing location services and educate participants on tenant rights and
• Educate participants on the appropriate use of crisis intervention services versus 911
emergency calls, etc.
• Provide eviction prevention counseling; work with property management to help
participants resolve issues that threaten their housing stability including tenant rights
and responsibilities
• Maintain Professional Development growth
Attend staff meeting, partner meeting, internal and external committee meetings as assigned;
support organizational record keeping requirements; other duties as assigned as needed by
• Associate degree in a human service or related field and Minimum 2 years of experience
providing related services to similar population.
• Bachelor’s degree in a human service or related field and Minimum 1 year of experience
providing related services to similar population
• Lived experience can be used in place of educational requirements.
• Knowledge of or ability to learn the Homeless Management Information Systems (HMIS)
• Experience working with participants with mental illness, chronic health issues, and
substance use disorders

• Experience in the following areas: chronic homelessness, outreach and engagement
strategies, housing navigation, best practice models, mental health and substance use
disorder services, crisis intervention, suicide assessment and prevention,
affordable housing and public benefits applications, housing and landlord/tenant rights,
eviction prevention, etc.
• Working knowledge of Microsoft Office products, including Word and Excel.
• A valid Oregon driver’s license and insurance.
• Organized and detailed oriented; ability to manage multiple cases efficiently and
• Passion for ending homelessness.
• Ability to work as a member of a team and independently.
• Strong people skills.
• Ability to work effectively with people of varying racial, ethnic, cultural, educational, and
socio-economic backgrounds.
Education: Associate’s Degree (3)
Experience: 1-2 years of experience is required (3)
Licensure, Certification: Knowledge of Mental Health First Aid certificate is preferred but not
Additional Language Required: Bilingual is preferred
Computers: All positions at IRCO require use of a computer and experience working with
Microsoft Products including but not limited to Microsoft 365, Excel, Word, Outlook and
PowerPoint. In addition, this position specifically requires:
Some interaction with those inside and outside the organization to exchange factual
information (3)
Minimal need for the redesign of single focus process or procedure is needed (2)
There is regular variation in tasks and the job holder must decide which tasks to complete as
well as the order in which tasks are completed (3)
Positions at this level require minimal physical effort such as light lifting, carrying or movement,
etc. Physical capability involves use of office or equipment where some agility and hand eye
coordination is needed (2)

Impact and Influence:
Positions at this level have a some need or ability to analyze problem or concepts or make
decisions on the information. Positions at this level have some impact to and influence on
organization operations, programs, expense or budgetary outcomes. (3)
Work Independence:
Positions perform routine work with regular supervision and generally are given instructions or
written procedures. Positions occasionally encounter variation and are encouraged to suggest
ways to respond, but can’t take final action without approval (2)
Positions at this level must be able to foresee issues associated with own work and identify
future needs for supplies, equipment, resources which would stall operations or activities. (2)
Positions at this level are not responsible for any supervisory functions or responsibilities, but
may occasionally be asked to orient and/or train new employees or volunteers. (1)
There is a moderately low level of personal risk encountered. Job conditions are occasionally
uncomfortable relative to noise, temperature, inside/outside work, or interactions with people
experiencing crisis (3)
The work schedule is mostly stable and does not fluctuate without prior notice. (2)
Applications are accessible on the IRCO website, or IRCO’s main office, 10301 NE
Glisan, Portland, OR 97220, 503-234-1541. Attach resume and cover letter to IRCO application
form and email This position requires the completion of an IRCO application.
Materials submitted without a completed application are considered incomplete and will not
be considered. Due to the high volume of applications received, we will not be able to contact
each applicant or return calls regarding the status of your application.
The Immigrant and Refugee Community Organization (IRCO) is a non-profit organization
established in 1976 to serve immigrants, refugees, and the broader community in Portland,
Oregon. Our mission is to promote the integration of refugees, immigrants, and the community
at large into a self-sufficient, healthy, and inclusive multiethnic society. Find out more at