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Resident Services Coordinator- Housing Resource Line | REACH CDC

Since 1982, REACH has pioneered affordable housing and supportive programs that address complex challenges facing communities. REACH has gained local, state and national acclaim for innovation and responsiveness to difficult urban issues. REACH is a nonprofit affordable housing development and property management company, begun in 1982 in response to neighbors’ concerns about deteriorating housing conditions in Southeast Portland, Oregon. Today, REACH owns and manages a portfolio of 2,131 units of affordable housing located across the metropolitan region, including properties in Multnomah, Washington, and Clark Counties (state of Washington).

Title: Resident Services Coordinator Housing Resource LineLocation: Portland, OregonSalary: $17.33-$24.46/hour | 30 hours/weekNo supervisory responsibilitiesMulti-cultural, multi-lingual (Spanish or Russian) preferred


The Resident Services Coordinator (RSC) will focus on assisting residents to be successful in REACH housing. The RSC will provide information and referral focusing on housing success, crisis intervention, health and safety and will plan, implement, and evaluate educational programming and social activities. The position will work closely with Property Management, Facilities/Maintenance, case managers and referral agencies. This position has multiple properties and serves many residents by phone or email.

 Essential Functions/Major Responsibilities:

  • Provide information to residents needing rent assistance, Case Management services, housekeeping services, and other resources to help maintain housing and understand lease obligations.
  • Conduct outreach efforts to make contact with all new move‐ins during their first month of tenancy.
  • Provide new residents with staff contact information, mail quarterly postcards to remind them of services available, and work with supervisor to conduct appropriate outreach events.
  • Assist residents in filling out required property management and compliance paperwork and facilitate discussions between residents and Property Management as needed. Work with residents to understand the requirements of their lease.
  • Understand responsibilities of Property Managers and Maintenance Techs (Fair Housing, schedules, requirements of residents) to communicate unified message to residents.
  • Work with supervisor to design, promote, implement and evaluate activities that assist residents in developing skills including leadership, maintaining health, and building community. Co‐facilitate workshops with Programs Team when appropriate.
  • Manage on‐site and outside resources including distribution of Tri‐Met tickets, Emergency Food Closet, and computer labs.
  • Work with Volunteer Coordinator to recruit, train, and supervise volunteers as needed for programming around resident activities. Promote resident led activities on‐site.
  • Work with RS Manager to ensure Family Metrics database tracking is done accurately and that outcomes are developed and tracked to meet program needs.
  • Must be able to adhere to organizational policies on non‐discrimination.
  • Ability to effectively interact with co‐workers and clients with diverse ethnic background, religious views, political affiliation, cultural background, life‐styles, and sexual orientations, treating everyone with respect and dignity.
  • Employee is to maintain regular and reliable attendance.
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