Who we are looking for

The VHA is seeking an IT Software Applications Specialist that will provide support for line of business applications, perform maintenance and support tasks including user support, report creation and modification. This position also coordinates assigned activities and projects with other departments.

What you’ll do

  • Identify data requirements for report creation and modification by interviewing users, analyzing department applications, and evaluating existing processes.
  • Assist in maintaining database performance by calculating optimum values for database parameters; testing and implementing new releases; completing maintenance requirements; evaluating computer operating systems and hardware products.
  • Respond to help desk tickets to assist end users with line of business applications; determine the severity of problems and resolve them in a timely manner.
  • Prepare and maintain technical and end user documentation for line of business applications.
  • Conduct user training for line of business applications; provide information; resolve problems.
  • Working knowledge of T-SQL and query optimization strategies.
  • Working knowledge of relational databases, maintenance, and security.
  • Working knowledge of Document Management Systems.
  • Working knowledge of ERP systems.
  • Adapt to changing technologies and learn functionality of new equipment and systems.
  • Coordinate multiple projects and tasks simultaneously.
  • Ability to analyze data, detect problems, and recommend alternative solutions.
  • Manage the fair distribution of help tickets in IT Department.
  • Work with IT and other departments to draft the annual IT budget.