Home Forward is hiring on-call Resident Specialists for an on-call pool. Strong candidates will be able to pick up various shifts that include daytime (8:00 or 8:30 am – 3:30 or 4:00 pm), swing (3:30 or 4:00 pm – 11:30 pm or 12:00 am), and graveyard (12:00 am – 8:00 or 8:30 am) on weekdays, weekends, and holidays. On-Call Resident Specialists are provided 8 hours of training upon hiring and on an ongoing quarterly basis.
The pay rate for this position is $21.58 per hour. It will close once a desired number of applicants is reached.
COVID-19 Vaccination Requirement:
To protect the health of the community and employees, Home Forward requires employees to be fully vaccinated against COVID-19 or have an approved medical or religious exemption by November 19, 2021 as a qualification of employment. The rule applies to all employees, as allowable by law. Candidates who receive an offer of employment must provide proof of vaccination upon hire or submit an exception request prior to their start date.
The Resident Specialist supports Home Forward’s strategic and operational objectives in the following way: To support, interact and communicate with a resident population who may have special needs including mental or physical disabilities and/ or substance abuse issues; to answer and response to resident concerns and questions regarding lease compliance, safety, disturbances on site, noise or unauthorized guests or other issues impacting residents or the community; to perform activities in support of resident Residential Services Plans; and to work closely with security staff to ensure resident and community safety.
Some of the key responsibilities of this position include but are not limited to:
- Support, interact and communicate with a resident population who may have special needs including mental or physical disabilities and/ or substance abuse issues. Answer and response to resident concerns and questions regarding lease compliance, safety, disturbances on site, noise or unauthorized guests or other issues impacting residents or the community.
- Perform activities in support of resident Residential Services Plans. Ensure Resident and Community Services Coordinator(s) and/or other appropriate staff is kept informed of resident behavior. Compile accurate and appropriate information on resident behavior; ensure complied information is integrated into resident service charts and/or the Residential Services Plan as needed.
- Work closely with security staff to ensure resident and community safety. Routinely patrol building interiors, exteriors and perimeters; maintain security logs and/or visitor check in/out logs as needed.
- Respond to building system emergencies such as fire or emergency alarms; elevator and/or automatic doors malfunctions, water leaks, etc.; report emergency maintenance problems to the after hours answering service; report any and all hazardous conditions to site staff.
- Provide clerical and administrative support for staff. Organize and maintain a variety of files and records; file in accordance with established filing system indexes; enter a variety of data into computer systems; input corrections and updates; proofread data input and ensure accuracy and completeness.
- Perform related duties and responsibilities as required.
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About the Bud Clark Commons:
The Bud Clark Commons is a public partnership between the City of Portland, Home Forward and Transition Projects, Inc. (“TPI”) to create a 90 bed men’s shelter, a community resource center with programmatic services and 130 units of permanent supportive housing, all targeting the most medically vulnerable and chronically homeless citizens of our community. It is located at NW Broadway and Hoyt Street in Portland, OR. Through public funding sources, Home Forward develops and manages the entire project. Transition Projects is responsible for the services within the men’s shelter and the day access center.
This position is located in downtown Portland located at:
Portland, OR 97209
Education & Experience Guidelines
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Education:
The equivalent or completion of the 12th grade. Alternative education and experience qualifications welcome.
Experience:
One year of property management and/or customer service experience in a social service setting. Alternative education and experience qualifications welcome.
Physical Demands and Working Environment
The physical demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Environment:
Duties are performed in public housing or affordable housing property and may involve day-to-day interactions with distressed, disabled, and escalated clients. Incumbents require sufficient mobility to work in a public housing and an office setting and operate office equipment; sit for extended periods of time; perform repetitive motion of hands and wrists.
Physical:
Must have sufficient mobility to complete unit and property inspections. Incumbents require sufficient mobility to work in an office setting, operate office equipment, to patrol the building interior and exterior and to climb stairs.
Vision:
Vision sufficient to read small print, computer screens and other printed documents.
Supervision Received and Exercised:
Receives supervision from designated supervisory staff.