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Resident Services | Human Solutions

For almost 30 years, Human Solutions has been working to break the cycle of intergenerational poverty by empowering families and helping them build pathways out of poverty. Our comprehensive programs give people
the skills and resources they need to be successful. Our programs include services for homeless families, eviction prevention, supportive services, employment services, energy assistance, and the development and operation of affordable housing.

Diversity, inclusion and equity are fundamental values for Human Solutions, both internally and externally. HSI has a Diversity Committee, which serves as a sounding board for new internal policies and procedures to make sure that we’re taking into account diversity and inclusion. It also helps with diversity-related projects, such as coordinating staff diversity trainings and providing ongoing input into our equity planning.

Human Solutions is working to end homelessness and poverty in our community
because everyone deserves a safe place to call home.

Title: Resident Services CoordinatorLocation: Portland, ORSalary: $19.33 - $21.14/hour ($40,211 - $43,980 annually)Benefits: Paid holidays, paid leave, medical, dental, AD&D, short and long-term disability insurance

BRIEF DISCRIPTION:

This position will plan, develop and manage programs designed to serve residents of permanent affordable housing, owned by Human Solutions (HSI) or other entities, with the goal of building a sense of community and self-sufficiency among resident families.

The Resident Services Coordinator will identify resident needs; develop services, programs and activities for residents; cultivate liaisons with community resources and agencies; facilitate connections between volunteer services and housing residents; and encourage resident participation in the decision making process. Supervises and trains
PSU Social Work interns, both undergraduate and Master’s level students.

DUTIES AND RESPONSIBILITIES:

  • Create and maintain data base and/or library of information and referral resources, including liaisons with community groups, neighborhood-based organizations, and agencies providing social services, job training, pre-employment counseling, educational services, medical/mental health care, or other needed services as
    identified.
  • Cultivate relationships with community groups, churches, and individuals to encourage volunteer involvement in the development and coordination of on-site programs and activities for youth and adult residents.
  • Coordinate with property managers regarding issues relating to livability, safety and health.
  • Work directly with individual residents to understand their needs and wants and work toward achieving their goals.
  • Write and distribute Bi-monthly newsletter for residents; distribute information to residents through managers, community bulletin boards or direct contact with tenants.
  • Prepare and submit required reports in a timely manner.
  • Attend agency staff meetings and represent the agency at community meetings as assigned.
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