JOB DESCRIPTION: Resident Services Coordinator

Duration: Permanent, Full-Time Position

Reports To: Director of Resident Services

Salary Range: $50,000, opportunity for bilingual pay differential

Benefits: Medical, Vision & Dental Insurance, Employer Matched 403(b) Pension

Paid Time Off, Personal Holidays, Long Term Disability, and Sick Leave


Innovative Housing, Inc. (IHI) is a nonprofit housing provider that has served low-income households in the Portland metro region since 1984.  We are a small, efficient team of mission-driven individuals doing great things.  IHI’s residents represent many different communities and lived experiences and we strive to have our staff reflect this diversity.  People of color are strongly encouraged to apply for this position.  Read more about us at

Purpose and Summary

The goal of the Resident Services Coordinator (RSC) is to support resident housing stability and success. The RSC does this by providing wraparound services including eviction prevention, resource referrals, community building and basic living skills to individuals living in IHI properties. The RSC will coordinate with third party property managers, service providers, and community partners to provide residents with the tools necessary to keep them healthy and housed.  This specific position is based at a property that serves high-needs individuals with histories of homelessness, and mental health diagnoses.

Service Responsibilities:

  • Identify service needs of residents and help them meet those needs
  • Support residents in their re-entry, recovery, and ability to maintain successful, permanent housing 
  • Advocate for residents and support them 
  • Help residents access social services, community resources, higher education, employment supports, etc.
  • Plan, publicize and facilitate on-site community-building events and activities

We are looking for a creative, dedicated individual with the following skills/abilities/experience:

  • Cultural proficiency in working with diverse populations and low income individuals
  • Experience working with individuals that have experienced high levels of trauma
  • Experience working with individuals who were previously incarcerated and/or involved in the legal system
  • Experience working with people who have experienced homelessness and an understanding of the Coordinated Access system in Portland 
  • Experience working with people who have a history of substance abuse
  • Comfort and experience working with people managing mental health challenges
  • Basic knowledge of Trauma Informed Care
  • Possesses strong organizational and interpersonal communication skills 
  • Skills in working as a member of a diverse team
  • Must pass criminal background check
  • Has a valid driver’s license, good driving record, and insured personal vehicle
  • Has the ability to lift 50 lbs. and is comfortable moving heavy objects

If interested in applying, please reference job title and send a cover letter and resume to:

Innovative Housing is an equal opportunity employer.  We value diversity and 

are committed to creating an inclusive environment for all employees.