Who we are looking for

The Vancouver Housing Authority is seeking a Service Coordinator I to link residents to supportive services provided by public agencies or private practitioners within the general community. The Service Coordinator I assesses service needs, determines eligibility for public services and provides referral assistance. Generally, specializes in one area of service.

What you’ll do

  • Provides general care coordination including intake and referral services to all residents needing such assistance.
  • Establishes linkages with appropriate agencies and service providers in the community.
  • Meets all assigned program requirement including reporting, tracking, and administrative functions.
  • Sets up a directory of providers for use by both staff and residents.
  • Refers and links the residents to applicable service providers in the general community (e.g. case management, personal assistance, transportation, counseling, preventive health screening/wellness, parenting classes, credit counseling, and legal advocacy).
  • Educates residents on service availability, application procedures, resident rights, etc. Provides advocacy as appropriate.
  • Monitors the ongoing provision of services from community agencies and keeps the case management and provider agency current regarding the progress of the individual. Manages the provision of supportive service where appropriate.
  • Helps the residents build informal support networks with volunteers and/or other residents, family and friends.
  • Provides training to residents in the obligations of tenancy or coordinate such training.
  • Educates other staff on the issues related to area of specialty to help them to better work with and assist the residents.
  • Consistently complies with position and department safety and attendance standards.
  • Establishes and maintains positive, productive relationships with employees, residents, vendors, and other work related contacts.